Shipping & Returns

Shipping

Christmas Shipping - 

DHL Express Delivery: Order before 20th Dec *order before 12pm Mon-Thurs 

Standard Delivery: (FREE WHEN YOU SPEND OVER £65) Order before 14th December

Standard Delivery: Order before 14th December

First Class Delivery: Order before 17th December

EU - Order before 15th December

Rest of the World - Order before 10th December

Christmas Returns - We have extended our returns period. You have until 15th January 2025 to return an item purchased after 1st November 2024.

    Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

    Shipping to the UK

    UK orders are sent via Royal Mail

    Standard Delivery: FREE WHEN YOU SPEND OVER £65 (4-7 working days)

    Standard Delivery: £3.95  (4-7 working days) 

    First Class Delivery: £5.95 (2-3 working days) 

    DHL Express Delivery: £9.95 (Next working day) *order before 12pm Mon-Thurs 

    Shipping to Rest of World

    Orders to the EU, USA and rest of the world are sent via DHL Express

    EU Delivery: £30 (2-3 working days)

    USA Delivery: £35 (2-4 working days)

    Rest of the World Delivery: £55 (up to 8 working days)

    *Please note for deliveries outside the UK there might be custom charges which are the responsibility of the customer.

    All deliveries are sent via Royal Mail, DPD and DHL using registered post or courier and therefore must be signed for. 

     * Please note we are not shipping to Russia.  

    If you have any questions about our shipping, our customer service team will be happy to help:
    info@betsyandfloss.com

    Returns

    Returning an Online Order

    We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products. 

    UK & International Returns

    When returning an item back to us we suggest you use a tracked service such as Royal Mail or DHL -  sorry, but we cannot be held responsible for goods that don't arrive.

    To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary. 

    Please send your returns to:

    Betsy & Floss Online Returns

    65 Bournside Road 

    Cheltenham 

    Gloucestershire

    GL51 3AL

    United Kingdom

    Damage & Faults

    Please note that we will offer an exchange or replacement for faulty goods - Full priced products will be considered for a maximum of 12 months. Any sale products will be considered for 6 months. Please note we accept no liability for wear and tear of products.