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Shipping & Returns


    Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

    Shipping to the UK: Royal Mail

    Standard Delivery: FREE WHEN YOU SPEND OVER £60 (4-7 working days)

    Standard Delivery: £3.95  (4-7 working days)

    First Class Delivery: £4.95 (2-3 working days)

    Express Delivery: £8.95 (1-2 working days) *order before 12pm Mon-Fri

    DHL Express Delivery: £13.95 (Next working day) *order before 12pm Mon-Fri

    Shipping to Rest of World: DHL Express

    EU Delivery: £22 (2-3 working days)

    USA Delivery over $200: FREE (2-4 working days)

    USA Delivery: £28 (2-4 working days)

    Rest of the World Delivery: £35 (up to 8 working days)

    All deliveries are sent via Royal Mail or DHL using registered post or courier and therefore must be signed for. 

     * Please note we are not shipping to Russia.  

    If you have any questions about our shipping, our customer service team will be happy to help:


    Online Sales Returns:

    We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products. 

    UK & International Returns

    When returning an item back to us we suggest you use a tracked service such as Royal Mail or DHL -  sorry, but we cannot be held responsible for goods that don't arrive.

    To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary. 

    Please send your returns to:

    Betsy & Floss Online Returns

    65 Bournside Road 



    GL51 3AL

    United Kingdom

    Damages & Faults

    Please note that we will offer an exchange or replacement for faulty goods - Full priced products will be considered for a maximum of 12 months. Any sale products will be considered for 6 months. Please note we accept no liability for wear and tear of products.