Shipping & Returns
Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.
Shipping to the UK: Royal Mail
Standard Delivery: FREE WHEN YOU SPEND OVER £65 (4-7 working days)
Standard Delivery: £3.95 (4-7 working days)
First Class Delivery: £5.95 (2-3 working days)
DPD Express Delivery: £9.95 (Next working day) *order before 12pm Mon-Thurs
Shipping to Rest of World: DHL Express
EU Delivery: £30 (2-3 working days)
USA Delivery: £35 (2-4 working days)
Rest of the World Delivery: £55 (up to 8 working days)
All deliveries are sent via Royal Mail, DPD and DHL using registered post or courier and therefore must be signed for.
* Please note we are not shipping to Russia.
If you have any questions about our shipping, our customer service team will be happy to help:
Online Sales Returns:
We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products.
UK & International Returns
When returning an item back to us we suggest you use a tracked service such as Royal Mail or DHL - sorry, but we cannot be held responsible for goods that don't arrive.
To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary.
Please send your returns to:
Betsy & Floss Online Returns
65 Bournside Road
Damages & Faults
Please note that we will offer an exchange or replacement for faulty goods - Full priced products will be considered for a maximum of 12 months. Any sale products will be considered for 6 months. Please note we accept no liability for wear and tear of products.