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Shipping & Returns


Christmas Shipping Dates - 

Shipping to the UK: Royal Mail

Standard Delivery: 18th December

First Class Delivery: 20th December

Express Delivery: 22nd December

Shipping to Rest of World: DHL Express

EU Delivery: 16th December

USA Delivery: 16th December

Rest of the World Delivery: 15th December

Please note Royal Mail have announced strikes for the following dates.

  • Monday 28 November 2022
  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December 2022
  • Delivery: 4, 10, 16, 25 November and 2 December 2022
  • Network: 2, 8, 14, 23, 30 November 2022

Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

Shipping to the UK: Royal Mail

Standard Delivery: FREE WHEN YOU SPEND OVER £60 (4-7 working days)

Standard Delivery: £3.95  (4-7 working days)

First Class Delivery: £4.95 (2-3 working days)

Express Delivery: £8.95 (1-2 working days)

Shipping to Rest of World: DHL Express

EU Delivery: £20 (2-3 working days)

USA Delivery over $200: FREE (2-4 working days)

USA Delivery: £26 (2-4 working days)

Rest of the World Delivery: £35 (up to 8 working days)

All deliveries are sent via Royal Mail or DHL using registered post or courier and therefore must be signed for. 

 * Please note we are not shipping to Russia.  

If you have any questions about our shipping, our customer service team will be happy to help:


Online Sales Returns:

We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products. 

UK & International Returns

When returning an item back to us we suggest you use a tracked service such as Royal Mail or DHL -  sorry, but we cannot be held responsible for goods that don't arrive.

To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary. 

Please send your returns to:

Betsy & Floss Online Returns

65 Bournside Road 



GL51 3AL

United Kingdom

Damages & Faults

Please note that we will offer an exchange or replacement for faulty goods - Full priced products will be considered for a maximum of 12 months. Any sale products will be considered for 6 months. Please note we accept no liability for wear and tear of products.