We hope you love your new Betsy and Floss item. You can read more about caring for it here.

We offer personalisation on a range of our products free of charge.

If a product is available to personalise you will see the option to add this on the product page, if you'd rather not personalise the product you can just leave this blank. If you can't see this option, unfortunately that particular product cannot be personalised.

You can find out more about our personalisation service here.

Please note, our usual returns policy doesn't apply to personalised products.

Yes, all of our crossbody bags have interchangeable straps. You can browse our selection of straps here.

We aim to keep our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to sign up on the product page to be notified once the item is back in stock. You will receive an email as soon as this item is back in our warehouse.

If you have changed your mind and want to cancel your order please get in touch with us by emailing info@betsyandfloss.com.

If you're cancelling because you wanted to apply a discount code or add something else to the order just let us know and we'll be happy to help.

If you are not going to be at home and want to either delay your order being sent out, or have it sent to a different address, please get in touch with us by emailing info@betsyandfloss.com. Please include details of the new address (if applicable) and your contact details and we'll do our best to arrange this.

Please note, it will not be possible to delay and order or amend an address if the order has already been shipped.

Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

More information on shipping can be found here.

All of our orders are sent out using a tracked shipping service. Please use the link in your shipping confirmation email or the 'Track an Order' option on our live chat to track your order's progress.

If you haven't received your order within 8 working days please get in touch by emailing info@betsyandfloss.com and we will look into this.

Please get in touch by emailing info@betsyandfloss.com with a the order number, the new address you would like your order shipped to and your contact number and we will arrange this for you.

Please note it will not be possible to amend the delivery address if the order has already been shipped.

Please get in touch by emailing info@betsyandfloss.com with the order number, the item/s you would like to add to your order and your contact number and we will do our best to arrange this for you.

Please note it will not be possible to add an item if the order has already been shipped and you will need to place a new order for the additional items.

Please get in touch by emailing info@betsyandfloss.com with a full description of the item you have ordered, the item you would like instead and a contact number and we will do our best to arrange this.

When your order is shipped you will receive an email with a tracking link. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! You can always email info@betsyandfloss.com if you have any other questions.

We ship internationally! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

Shipping to Rest of World: DHL Express

EU Delivery: £30 (2-3 working days)

USA Delivery: £35 (2-4 working days)

Rest of the World Delivery: £55 (up to 8 working days)

We hope you love your item but if it isn't as expected or you'd like a different colour or style, you will be able to exchange it within 14 days from the date of purchase. Please complete the returns form enclosed in your order with exact details of your exchange and we will contact you if we have any questions.

To be eligible, items must be unmarked, and in their original packaging.

* Please note that we do NOT accept returns of earrings and any personalised or monogrammed products.

We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products.

When returning an item back to us we suggest you use a tracked service. We cannot be held responsible for goods that don't arrive.

To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary.

Please send your returns to:

Betsy & Floss Online Returns

65 Bournside Road

Cheltenham

Gloucestershire

GL51 3AL

Please note, we don't offer free returns.

Your confirmation email will contain details of the item and shipping prices but our orders are only sent with return paperwork so the recipient won't see a price.

You can enter their address as the shipping address at the checkout to have it sent directly to them and use the options on the product page to add gift wrapping or a gift message if you like.

Yes, you can purchase gift cards of any value, starting from £5, here. They will be delivered by email and are valid for 1 year from the date of purchase.