Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.
Shipping to the UK:
Standard Delivery: FREE (3-5 working days)
First Class Delivery: £4.95 (2-3 working days)
Shipping to Rest of World:
International Delivery: £18 (up to 10 working days)
All deliveries are sent via Royal Mail using registered post or courier and therefore must be signed for. All customs and VAT charges are at the customers own expense, we are not liable for these charges.
* Please note we can only ship to business addresses in Russia. Timescales may vary depending on location.
If you have any questions about our shipping, our customer service team will be happy to help:
Online Sales Returns:
We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products.
UK & International Returns
When returning an item back to us we suggest you use a tracked service such a Royal Mail or DPD - sorry, but we cannot be held responsible for goods that don't arrive.
To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary.
Please send your returns to:
Betsy & Floss Online Returns
65 Bournside Road