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Shipping & Returns


Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note all orders are sent using registered post or courier and therefore must be signed for. 

Shipping to the UK:

Standard Delivery: FREE (3-5 working days)

First Class Delivery: £4.95 (2-3 working days)

Shipping to Rest of World:

International Felivery: £15 (up to 10 working days)

 * Please note we can only ship to business addresses in Russia. Timescales may vary depending on location. 

All deliveries are sent via Royal Mail.

If you have any questions about our shipping, our customer service team will be happy to help:


Online Sales Returns:

We will exchange or refund any merchandise, with all labels intact and not removed, within 14 days of delivery.

UK Returns

When returning an item back to us we suggest you use a tracked service such a Royal Mail or DPD -  sorry, but we cannot be held responsible for goods that don't arrive.

To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary. 

Please send your returns to:

Betsy & Floss Online Returns

65 Bournside Road 



GL51 3AL

United Kingdom