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Privacy Policy

PRIVACY & COOKIES

who we are

This website www.betsyandfloss.com is owned and run by Betsy and Floss Limited ("Betsy & Floss", "the company" or "We").  For the purpose of data protection law, the controller is Betsy & Floss Limited of 10 Lusher House, 16 Kersfield Road, London, SW15 3HD United Kingdom. For further information about Betsy & Floss, please email info@betsyandfloss.com.

This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We collect, use and store different types of personal information about you as detailed below:-

Information you give us:

You may choose to provide personal information to us, for example by filling in forms on our website, entering competitions and prize draws, creating an account on our website or via a mobile app, contributing on one of our social platforms, or contacting us by email, phone, live chat, or otherwise.

The information you give us may include your name, address, e-mail address and phone number, personal description and photograph, and user-generated content. If you login to our site using social login, you will also be giving us access to your social data on the relevant social network.

Information we collect about you:

When you visit our site we may use cookies and other technologies to automatically collect the following information:

  • Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
  • Information about your visit, including the websites you visit before and after our site and products you viewed or searched for;
  • Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Details about the types of services we provide to you;

Emails that we send as part of our marketing programmes use clear gifs (web beacons). These tell us whether the email has been opened. Web beacons can be turned off by not "enabling images" in an email.

We also collect information using cookies to understand how you interact with our advertising content, to make sure we're delivering this in the most relevant way. We do this on our site and on third party sites. See our Cookies Notice below for more information.

Information we receive and collect from other sources:

We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities
  • verify your identity where this is required
  • contact you by post, email, telephone, social media directly or indirectly for marketing purposes
  • understand your needs and how they may be met
  • maintain our records
  • process financial transactions
  • prevent and detect crime, fraud or corruption

 

More specifically, the table below explains how we use your personal information and the reasons that we rely on in

doing so.  Where these reasons include legitimate interests, we explain what these legitimate interests are.

 

  • To deliver our services (including carrying out any actions required as a result of a request from you)

  • To make and manage your account (processing an order; arranging a delivery)

  • To process your payments and protect against fraudulent transactions by using a fraud checking service

  • To keep you updated on any changes to our services

  • To send you information about products and surveys that may be of interest to you or offer you opportunities to participate in competitions or surveys

  • To keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you

  •  Contractual performance
  • Legitimate interests
  • Legal obligations
  • Being efficient about how we fulfil our legal and contractual duties
  •  Complying with regulations that apply to us
  • Deliver relevant advertising tailored to your preferences to you directly on our website or when you visit other websites or social media channels, and measure the effectiveness of that advertising; ·
  • Combine information we receive and collect from all sources to understand your interests and preferences, and provide you with an experience that is tailored to those interests and preferences e.g. by offering you products you are interested in first on our website, or sending you personalised offers or promotions by email (where you have agreed to receiving our emails), or offering you advertising content that is relevant to your interests;
  • Offer you content that is relevant to your location e.g. invitations to events;
  • Ensure our website, social media pages, and email content is presented in the most efficient and effective manner for you, including remembering your preferences and interests
  • Contractual performance
  • Legitimate interests 
  •  Legal obligations   
  • Being efficient about how we fulfil our legal and contractual duties
  •  Complying with regulations that apply to us
  • To exercise our rights set out in contracts and agreements
  • Contractual performance
  • Legitimate interests
  • Legal obligations   
  • Being efficient about how we fulfil our legal and contractual duties Complying with regulations that apply to us

 

DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information within Betsy & Floss, and with any division within the company, which means subsidiaries, for marketing purposes. Please email info@betsyandfloss.com for further details on Betsy & Floss

We may also share your personal information with:

  • Advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness, and to manage your contact and questions.
  • We also use third parties required to deliver a product to you e.g. postal/delivery services.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site. We currently use Google Analytics.
  • Credit reference agencies for the purpose of actively preventing and detecting crime, fraud and corruption as well as assessing your credit score and verifying your details where this is a condition of entering into a contract with you

We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Betsy & Floss or a part of its assets are acquired by a third party, in which case personal data held by it about its customers relating to those assets will be one of the transferred assets.
  • If we have a duty to disclose your personal information in order to comply with any legal obligation, or if we need to do so in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Betsy & Floss our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • In other circumstances if we have your consent or we are permitted to do so by law.

WHERE WE STORE YOUR PERSONAL INFORMATION

The data that we collect from you will be stored within the European Economic Area ("EEA").

LINKS TO THIRD PARTY SITES AND SOCIAL LOGIN

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may also offer you the opportunity to use social login. If you choose to use social login, please be aware that the social platform will share your profile information with us. The information that is shared will depend on your social platform settings. You can find out more by reviewing the privacy notice for the social login provider that you use.

SOCIAL MEDIA AND USER GENERATED CONTENT

Some of our site or apps allow users to submit their own content. Please remember that any content submitted to our site and apps or to one of our social platforms can be viewed by the public, and you should take that into account when sharing any personal information e.g. financial information or address details via these platforms.

YOUR CHOICES

If you choose not to give your personal information

If you choose not to give your personal information that we request when you wish to make a purchase, it may delay or stop us from being able to provide you with the products or services that you have requested.

How long we keep your personal information

We hold your data for as long as it is required for the purposes described above and subject to your personal consent.  In particular we will contact you annually to check that you are happy for us to continue holding and using any personal data as set out in this Notice where we are not required to do so by law and/or for legitimate business obligations.

Controlling your personal data

It's important that you are able to control your personal data as follows:-

Access to your information – You have the right to request a copy of the personal information about you that we hold. 

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

 

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portabilityif we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Contact information and further advice

If you have any questions or concerns about how we treat your personal information, or would like to request a copy of the personal information we hold about you, please contact us at info@betsyandfloss.com

Data Protection, Betsy & Floss, 10 Lusher House, 16 Kersfield Road, London, SW15 3HD, United Kingdom. 

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/

By phone: 0303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

If you want to control which cookies are used, please see our Cookies Policy below.

COOKIES

WHAT ARE THEY?

A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are.

We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests. Cookies do not compromise the security of a website.

We will not use cookies to store any personal information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site except to show you tailored offers from us when you visit certain other sites.

DO I WANT TO STOP THEM?

Many cookies are used to enhance the usability or functionality of a website; therefore disabling cookies may prevent you from using certain parts of this website.

If you do not make either choice then you will be treated as having accepted all cookies on this site. You can change your mind in subsequent visits and use the buttons below to change your cookie status for our site.

If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org.

 

WHICH COOKIES ARE BEING USED ON THIS SITE?

We use four types of cookies on this site - those that are strictly necessary for the website to function, functionality cookies, performance and analytics cookies, and targeted/advertising cookies.

Strictly Necessary cookies: These are cookies that may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.

Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may record information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website.

Analytics and Performance cookies: These are used for internal purposes to help us provide you with an improved user experience e.g. to assess the performance of a website, or to test different design ideas for the website. We often work with third party research companies to perform these services for us, so these cookies may be set by a third party. Third party cookies and analytics or performance cookies are set out in the list below.

Targeting and advertising cookies: These cookies may be used to deliver relevant and tailored content (including advertising content) to you, and also to evaluate the effectiveness of that content. Content may be delivered on our website, or on a third party website. We often work with third parties to deliver this content, so some of these cookies may be set by a third party. You can opt out of them by not accepting cookies when asked. Note however by opting out of these cookies you do not opt out of receiving advertising content altogether; you will instead receive general content that does not take into account your interests and preferences.

Cookie

Optional?

Purpose

Expiry

__utmt
__utma
__utmb
__utmc
__utmz

Yes

Google Analytics is used to collect information about how visitors use our website. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit: http://www.google.com/intl/en/policies/privacy/

These cookies remain on your computer after the session has finished.

has_js

Yes

Allows us to know if your browser has Javascript enabled and deliver content as appropriate.

N/A

cookie-agreed

Yes

Present if you have accepted use of cookies. Remembers your preference.

Default period of the browser

UserSession

Yes

Allows you to login by storing a unique identifier we can use to recognise you as a unique user.

1 Month

There may be additional cookies managed by third parties, for example:

  • Social Media Networks and Third Party Content. On our website we use social networking icons such as Facebook, Twitter and Instagram and sometimes embed video content from websites such as YouTube. When you visit a page with content embedded from, for example, YouTube, or click on a social network icon that takes you to a that social network, you will be presented with third party cookies from Youtube or that site as applicable. We do not control these cookies and you need to check with the applicable third party website for more information.
  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy and Cookies Policy. Paper copies of the privacy statement may also be requested by emailing info@betsyandfloss.com.

This privacy statement was last updated on the 29th May 2018