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As all our products are handmade, this makes our products completely unique and therefore slight discrepancies in size, shape and finish are to be expected.

Due to the nature of the materials used to make our baskets we recommend you take care when wearing this item and suggest you don't wear with delicate materials. 

Please treat your Betsy & Floss basket with love and care. Our handcrafted baskets can be delicate meaning the weave can move and chip and trim detailing can sometimes become loose or damaged.

Please note that any coloured products should be worn with similar colours, due to the nature of the raffia the colour may transfer. 

Our round basket bags made in Bali are "smoked" over coconut husks to dry them out and leave a natural finish on the surface of the rattan. There may be a smoky fragrance to the bag when received however this should disappear within a few days (3-5 days) if left to air outdoors.