Perfect travel companion! Fits under airline seat beautifully. Absolutely love it!
Luxury Gift Wrapping
From
$6.00
Unit price
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Shipping
Most orders are dispatched within 48 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.
Shipping to the UK
UK orders are sent via Royal Mail
Standard Delivery: FREE WHEN YOU SPEND OVER £75 (5-8 working days)
Standard Delivery: £4.95 (5-8 working days)
First Class Delivery: £6.95 (4-5 working days)
DHL Express Delivery: £9.95 (Next working day) *order before 10 am Tues-Thurs. Next Day Delivery isn't guaranteed on Mondays & Fridays due to high order volumes.
Shipping to Rest of World
Orders to the EU, USA and rest of the world are sent via Royal Mail or DHL
EU Delivery: £30 (2-3 working days)
USA Delivery: £35 (2-4 working days)
Rest of the World Delivery: £55 (up to 8 working days)
*Please note for deliveries outside the UK there might be custom charges which are the responsibility of the customer.
All deliveries are sent via Royal Mail, DPD and DHL using registered post or courier and therefore must be signed for.
* Please note we are not shipping to Russia.
If you have any questions about our shipping, our customer service team will be happy to help: info@betsyandfloss.com
Shipping Policy
All orders are shipped using trusted couriers. Once a parcel has been dispatched and a delivery confirmation has been provided by the courier, responsibility for the parcel passes to the customer.
We cannot be held liable for parcels that are lost, stolen, or damaged once delivery has been confirmed by the courier. This includes parcels left in a “safe place,” with a neighbour, or at another alternative delivery location.
Customers are responsible for ensuring that their delivery address is accurate and secure.
If you believe your parcel has been lost or stolen, we recommend contacting the courier directly with your tracking details. We will always do our best to assist where possible, but liability for lost or stolen parcels rests with the customer.
Order Amendments & Cancellations
Amendments may be possible if your order hasn't been processed, such as changes to personalisation, item colour, or switching an item if the order hasn't been processed. If we’re able to process this change then a £3.50 administrative fee will apply.
Please email us as soon as possible and we’ll do our best to assist, but changes are not guaranteed.
Returns
Returning an Online Order
We will exchange or refund any products with all labels intact and not removed, within 14 days of delivery. Please note this excludes earrings and any personalised or monogrammed products.
UK & International Returns
When returning an item back to us we suggest you use a tracked service such as Royal Mail or DHL - sorry, but we cannot be held responsible for goods that don't arrive.
To ensure return or exchange accuracy, remember to enclose a copy of your invoice and instruction as to whether you require a refund or exchange. Please also include your email address or daytime telephone number so we can contact you if necessary.
Please send your returns to:
Betsy & Floss Online Returns
Manor Farm
Main Street
Chackmore
Buckingham
MK18 5JE
United Kingdom
Damage & Faults
Please note that we will offer an exchange or replacement for faulty goods - Full priced products will be considered for a maximum of 12 months. Any sale products will be considered for 6 months. Please note we accept no liability for wear and tear of products.
Luxury Gift Wrapping
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Customer Reviews
Overall rating: 4.6 / 5 from 14 reviews.
Gorgeous little crossbody bag. So pleased with it.
Store owner replied: Thank you so much 😊 Love the picture x
This lovely bag is a 50th birthday present and it’s brilliant my daughter in law will love it. Very vibrant orange in colour beautiful. Would buy another.
Lovely bag. The style is different and the colour is gorgeous. Think the dust cover should be included for free. Would be great if a photo of someone wearing each bag could be included on the website, rather than for just some of them. I’m more likely to buy a bag if I can see how it looks on a person. Would purchase from this site again.
Great quality, well packaged, excellent service 👏
Nice but expensive
Lovely bag , loved by recipient on her special birthday
I ordered this for my niece for her Birthday she loved it colour was perfect .
Store owner replied: Thank you so much for your kind review, we are thrilled you are happy with your purchase.
Stunning gift wrap
Store owner replied: Thank you so much for your review.
It was beautifully boxed and presented
Store owner replied: Thank you so much Simon.
This didn’t turn up, the key ring was delivered but no luxury wrapping, so it’s wrapping paper and hassle to get a refund….
Worth getting especially if giving as a present.
I bought this gorgeous bag for my daughter and she loved it 😍 amazing quality and I am sure we will invest in another colour…bag for life! X
Store owner replied: Huge thank you for your kind review, it means the world to our small business.
High quality wrapping.
Store owner replied: Thank you 😊
