Luxury Gift Wrapping

Christmas Delivery Dates - 

Standard Delivery: order before 13th Dec 

First Class Delivery: order before 16th Dec

DHL Express Delivery: 18th Dec  *order before 10.30am Tues-Thurs. Next Day Delivery isn't guaranteed on Mondays & Fridays due to high order volumes.

Shipping to Rest of World - 

Orders to the EU, USA and rest of the world are sent via Royal Mail or DHL

EU Delivery: 10th Dec

USA Delivery: 10th Dec

Rest of the World Delivery: 5th Dec

Christmas Opening Times - 

24th - 28th Dec CLOSED

29th - 30th Dec Open as Usual

31st Dec - 2nd Jan CLOSED

3rd Jan Onwards - Open as Usual

Important Notice: Warehouse Move

We’ve recently moved into a new warehouse. As we settle in and train our team in the new space, there may be slight delays with orders, particularly on personalised items.

We truly appreciate your patience and support during this transition, thank you for bearing with us as we get everything running smoothly.

Shipping

Most orders are dispatched within 24 hours however occasionally there may be a delay if we need to review your order or during busy periods. Please note personalised orders may take longer.

Shipping to the UK

UK orders are sent via Royal Mail

Standard Delivery: FREE WHEN YOU SPEND OVER £75 (4-7 working days)

Standard Delivery: £4.95  (4-7 working days) 

First Class Delivery: £6.95 (2-3 working days) 

DHL Express Delivery: £9.95 (Next working day) *order before 10 am Tues-Thurs. Next Day Delivery isn't guaranteed on Mondays & Fridays due to high order volumes.

Shipping to Rest of World

Orders to the EU, USA and rest of the world are sent via Royal Mail or DHL

EU Delivery: £30 (2-3 working days)

USA Delivery: £35 (2-4 working days)

Rest of the World Delivery: £55 (up to 8 working days)

*Please note for deliveries outside the UK there might be custom charges which are the responsibility of the customer.

All deliveries are sent via Royal Mail, DPD and DHL using registered post or courier and therefore must be signed for. 

 * Please note we are not shipping to Russia.  

If you have any questions about our shipping, our customer service team will be happy to help: info@betsyandfloss.com

Shipping Policy

All orders are shipped using trusted couriers. Once a parcel has been dispatched and a delivery confirmation has been provided by the courier, responsibility for the parcel passes to the customer.

We cannot be held liable for parcels that are lost, stolen, or damaged once delivery has been confirmed by the courier. This includes parcels left in a “safe place,” with a neighbour, or at another alternative delivery location.

Customers are responsible for ensuring that their delivery address is accurate and secure.

If you believe your parcel has been lost or stolen, we recommend contacting the courier directly with your tracking details. We will always do our best to assist where possible, but liability for lost or stolen parcels rests with the customer.

Order Amendments & Cancellations

Amendments may be possible if your order hasn't been processed, such as changes to personalisation, item colour, or switching an item if the order hasn't been processed. If we’re able to process this change then a £3.50 administrative fee will apply.

Please email us as soon as possible and we’ll do our best to assist, but changes are not guaranteed.

Gloucestershire

GL51 3AL

United Kingdom